Refunds & Cancellations

Because the Career Potential Psychometric Assessment (CPPA) generates a personalized digital report immediately after completion, refunds are generally not available once the report has been issued or the download link has been generated.

When a refund may be considered

We consider refund requests only under these exceptional circumstances:

Duplicate payment (you paid twice by accident).
Payment processing error that results in an unfulfilled purchase.
We are unable to deliver the report due to technical issues which we cannot reasonably resolve within 72 hours.

How to request a refund

Email learn@bitlearn.academy with the subject Refund Request.
Include: your full name, email, Session ID, order/payment reference, and a short explanation.
We will review the request and respond as soon as reasonably possible, typically within 3-5 business days.

Partial refunds & report re-issuance

In many cases where the report contains an error (e.g., incorrect name, corrupted file), we will re-generate the report at no additional cost.
Partial refunds are uncommon and evaluated case-by-case.

Chargebacks

If you initiate a chargeback via your bank or payment provider, please be aware that we will treat it as a dispute and will provide evidence
(delivery logs, email receipts, Session ID, generated files) to contest the claim. Contacting us first usually resolves the issue faster than a chargeback.

Refund processing

If a refund is approved, we will refund via the original payment method. Refund processing time varies by payment provider and bank (typically 5–14 business days).

Contact

For any refund or cancellation queries, email learn@bitlearn.academy. Include Session ID and payment reference to speed resolution.